About the System Operations Console

LeaseAccelerator has created a System Operations Console to enable users to view certain system operations occurring within the LeaseAccelerator applications. In addition to the system engines, users can monitor the performance and output of their specific environments as they relate to:

• Reporting

• Importing

• Booking

• Sweeping

• API Integrations (if applicable)

Download a PDF version of the guide.

Accessing the System Operations Console

Power Users and LeaseAccelerator Staff can navigate to the System Operations Console by looking on the Left NavBar in System Administration and clicking System Operations Console. If you require visibility of the Console for additional Access Levels, please contact Support or your Customer Success Manager.

Using the System Operations Console

Checking the System Operations Console should be considered a first step in determining the cause of concerns related to reporting, importing, booking, sweeping, API integrations, and engine performance before contacting your Client Success Manager or Support. 

The Console should not be used to tax or test system resources and functionality.

The Console has the following tiles:

• Report

• Import

• Booking

• Sweeping

• API

• Engines

To refresh the information on a tile, click the refresh icon to the right of the date fields, and data is reloaded based on the parameters set.

Note: Data searches cannot be done for more than one month when selecting a date range or more than 30 days when using a relative date.

Reports

The Console is separate from the Reporting workspace and does not replace the activity seen by the user when a report is requested. Report status actions are also presented in the Reporting workspace during the processing. 

Under Report on the Console,select the date range or relative date (in hours or days) and click Submit to view the processing status of reports that meet the parameters selected. If desired, additional filters can be applied to the submission.

The results include report information and files for requested reports. The format will match whatever format the user downloaded the report in.

Note: BI reports do not appear in the results.

The Request Id shown in the first column is a hyperlink. Clicking on this hyperlink will open a pop-up showing the parameters specified by the user to generate the report, where possible.

If the report originated from a system process and not through the Reporting workspace, the values shown are related to the report's database location and sequence number.

Examples of system reports are Classification and LVB Analysis

The following options can appear under Status (additional statuses could occur depending on the nature of the report request):

• Initial: A report has been requested but has not begun processing. Report requests may be canceled by selecting the Cancel icon under Action.

• Refreshing data: A report is being calculated. Report requests may be stopped during this stage by selecting the Cancel icon under Action.

• Fetching Asset Information: A report has been calculated, and specific data is gathered.

• Section of [Report Name] is being populated with row [###]: A report is being built with the gathered data.

• Completed: A report has been completed and is available to the user. Users may click the download icon under Action to download the report.  

• Claimed: A report was requested with an email notification or is in the processing queue.

  • The report did not complete the process if no time stamp appears in the End Time column.

• Canceled: The requester subsequently stopped a requested report before it was completed.

• Unavailable: The report is a single run, non-scheduled v2 or Design Studio report. Due to system limitations the status is not provided

If a report is still being processed (i.e., the Status is either Initial or Refreshing data), users can cancel it by clicking the Cancel icon under Action.

To download a completed report (i.e., the Status is Completed), click the Download icon under Action next to that report.

As the system processes the report request, the Status will change; however, these changes are only presented on the user interface (UI) after clicking the refresh icon.

Imports

Under Import on the Console, select the date range or relative date (in hours or days) and click Submit to view the processing status of reports that meet the parameters selected. If desired, additional filters can be applied to the submission.

Imports are numbered and grouped by each import's Validation and Import steps. Bold lines indicate separate import sessions.

Note: The user does not have the option to cancel an import request once it is in process.

The following can appear under Status:

• Completed: An import validation and/or final import has been completed and results are available to the user.

  • Imports with a single Session Id have only undergone the Validation step and have not been loaded.

• Loading: An import is in the process of being loaded.

• Import Failed: An import passed the validation steps but has failed to be loaded. 

  • Failure could result from the system attempting to process for more than 48 hours or data not being handled correctly by the code. Upcoming improvements to the LeaseAccelerator applications are expected to decrease the window for processing timeouts. Other examples of possible Import Failure status are attempting to import deals with many assets and extremely long lease terms.

  • For failed imports, please attempt to import again. If the import continues to fail, contact your Client Success Manager or Support for assistance. 

To view the validation steps that LeaseAccelerator performed before a specific import, click the related Import Session ID with the lowest value for that import group to open the pop-up window. 

In the Validation steps pop-up window, the Severity column indicates how the information was processed.

To view the import steps LeaseAccelerator performed before import, click the related Import Session ID (Step 2) with the higher value for that import group to open the pop-up window.

In both pop-ups, the Severity column indicates how the information was processed.

Severity can be any of the below:

• DEBUG: Internal process of checking against the code.

• CONFIRM: Process of confirming the data in the file.

• INFO: Process of verifying that the data is "good" and whether or not errors or warnings need to be displayed to the user.

• ERROR: Red validation error that stops the user from importing.

• WARNING: Yellow validation warning that does not stop the user from importing.

To download a copy of the completed import, click the Download icon under Action next to that import. The initial import file may be downloaded as long as an import was validated and shows a Step 1. When an import succeeds, and both Step 1 and Step 2 are present, the file is accessible on both steps.

Please keep in mind that the time it takes for the download to start depends on the file size. Users will see a pop-up letting them know that the process has begun. This informational pop-up will also be present for larger reports downloaded from the Report tile. If the system encounters trouble while downloading a file, a message will appear at the top of the workspace.

Note: The .zip file attached to a Manifest File Import will not be available for download.

Booking

Under Booking on the Console, select the date range or relative date (in hours or days) and click Submit to view the processing status of booking jobs during that time. 

The following can appear under Status:

• Completed: A booking job has been completed, and results are available to the user.

• In queue: A booking job has been requested and is waiting to be processed.

• Working:  A booking job is in process.

• Failed: A booking job has failed and could result from the system attempting to process for more than 48 hours or data not being handled correctly by the code. Upcoming improvements to the LeaseAccelerator applications are expected to decrease the window for processing timeouts.

  • For any deals that fail to book, please attempt to rebook. If the booking continues to fail, contact your Client Success Manager or Support for assistance.  

To view the deal ID and number of assets related to a booking job, click the number under Import Session ID for a specific job. The relevant deal information is shown in a pop-up window. 

Sweeping

Under Sweeping on the Console, select the date range or relative date (in hours or days) and click Submit to view the processing status of sweeps during that time. 

Job Safety Net may appear under Context and indicate a sweep during nightly maintenance, including deals staged for sweeping earlier in the day.

The following can appear under Status:

• Completed: A sweeping job has been completed, and results are available to the user.

• In queue: A sweeping job has been requested and is waiting to be processed.

• Working: A sweeping job is in process.

• Failed: A sweeping job has failed and could result from the system attempting to process for more than 48 hours or data not being handled correctly by the code. Upcoming improvements to the LeaseAccelerator applications are expected to decrease the window for processing timeouts.

  • For any deals that fail to book, please attempt to rebook. If the booking continues to fail, contact your Customer Success Manager or Support for assistance.

API Integrations

Note: API integrations are optional functionality in LeaseAccelerator and, therefore, not applicable to all customers. 

Under API on the Console, select the date range or relative date (in hours or days) and click Submit to view the processing status of API calls that meet the parameters selected.

Contact your Customer Success Manager or Support for any questions about API failures.

Engines

The workspace displays information in two tables.

1. Default Table: This table is visible when the user first lands on the page. It shows the current status of the LeaseAccelerator system engines, indicated by a heartbeat. The heartbeat column displays the timestamp of the last monitored activity for each engine.

2. Additional Table: This table provides details on processed requests, total requests, and total customers within the specific processing group and environment the user is accessing in the Console.

To view activity for a specific time, select the date range or relative date (in hours or days) and click Load Request Status.

The default table remains, and another table displays the processed requests, total requests, and total clients in the specific processing group and environment the user is in while accessing the Console.

The engines are:

• Mail: Handles incoming and outgoing mail requests related to the mailback and notification features of LeaseAccelerator.

• Reporting: Handles database requests and converts the data into meaningful information for analysis.

• Importing: Handles import validation and import requests and converts the data into meaningful information to be loaded into the database.

• LogiServer: Handles data retrieval, temporary caching of that data as XML, and manipulation of the data, such as filtering and grouping, and makes it available for the BI reports.

• Task: Handles the creation, updating, searching, completing, and deleting of tasks. Examples of tasks: The process separates user requests, reporting, importing, and booking and schedules periodic pickup of these actions in a set time window. Once the window has elapsed, the task(s) are "kicked off" for processing.

For any questions about engines, contact your Customer Success Manager or Support.